Customer Support

Sign in with your staff account.

Email

Password

Customer Support

Shipment support dashboard

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Select a ticket

Ticket conversation will appear here.

Customer and escalation context will appear here.

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Staff accounts

Manage your support team from one place.

Existing staff

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Create staff account

Add a new agent or administrator.

Name

Email

Role

Initial password

Confirm password

Minimum 12 characters and maximum 72 UTF-8 bytes. Passwords are never displayed or returned by the API.

Edit staff account

Update account details, status, role, or password.

Name

Email

Role

Account active

New password (optional)

Confirm new password

Leave the password blank to keep it unchanged. Credential, role, or activation changes revoke the account’s current sessions.

Transfer ticket

Assign this conversation to another staff member.

Transfer to

After transfer, you can keep watching the conversation, but only the new assignee can send messages. The new assignee may transfer it back or resolve it and return the customer to AI.